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Important message about system availability

The SelfServe system will be unavailable on 25 October while an important upgrade is installed.

As you are aware the new operating model comes into effect on Tuesday 1 November. Changes to the SelfServe system to reflect the new structure will be made between Friday 28 and Monday 31 October. The system will be available during this period, however, in order to ensure that any claims already submitted prior to this are processed, all claims need to be authorised by your Manager by 5pm on Thursday 27 October. You will be able to enter new claims again from Tuesday 1 November.

Claims include holiday requests, other absence, mileage, expenses and timesheets. Managers should also ensure any outstanding sickness absence is submitted before this deadline.

October will also see the introduction of Docstore, a new way of delivering employee related letters and documents. Instead of being sent via the post, these will be attached to the employee record and made available via SelfServe.

You will receive an email to let you know that a document has been posted to your record so it's really important that you have entered your email address on the system. If you don't have a work email address you can use your personal one.

An update to the telephone directory is also being planned, to help with this please check your work phone number in SelfServe Personal Details and make any necessary corrections.  

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